Using FTP

FTP Accounts are a way of manipulating files on a web server, over a protocol. It allows desktop software such as Filezilla to upload, download and move files on your hosting accounts.

We'll now cover the steps needed for connecting with FTP to your account.

Your FTP Credentials will be as follows:

  1. For Host you can use either your domain name, or the server IP- you can find the IP in your cPanel main menu on the right side as "Shared IP"
  2. The Username and Password are either your cPanel username and password, or those that you created as standalone FTP Accounts. Note that if this is a standalone account, the FTP account will be in the format [email protected] rather than your cPanel username, with the password you set up for it.
  3. The port is 21 for plain FTP and 22 for SFTP

FTP Usage

If you have not used FTP before, we suggest downloading Filezilla from

Key commands are:

  • Double-click on a folder to enter it.
  • Double-click on the ".." folder to go back in the previous folder.
  • Double-click on a file to download it.
  • Drag-and-drop or double-click on files on your local computer to upload them to the server.
  • Right-clicking on files/folders will open a menu with more options, such as Copy, Delete , Move , File Permissions , etc.

Here is how the interface looks like for reference: