Domain management in the Hosting Panel

This article describes how to use the Stablepoint Hosting Panel to do domain management tasks, such as changing the domain's name servers and setting the registrar lock.

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Note

The information in this article only applies to domains purchased directly from Stablepoint. If you purchased a domain from a third-party registrar, check their documentation instead for information about how to manage your domain.

Viewing domain information

To view basic information about your domain, such as payment and registration dates, follow these steps:

1. Log in to the Hosting Panel at https://clients.stablepoint.com.

2. In the left sidebar, under Products & Services, click Domains:

   

3. On the Domains page, click the domain you want to configure.

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   Tip

   You can filter the list of domains to only display active, canceled, or all domains. To do this, click the Active, Cancelled, or All tab.

4. Information about your domain appears.

Viewing and changing the name servers for a domain

To change the name servers for a domain, or to just see the current name servers set for a domain, follow these steps:

1. Log in to the Hosting Panel at https://clients.stablepoint.com.

2. In the left sidebar, under Products & Services, click Domains:

   

3. On the Domains page, click the domain you want to configure.

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   Tip

   You can filter the list of domains to only display active, canceled, or all domains. To do this, click the Active, Cancelled, or All tab.

4. Click Update Nameservers:

   

5. Type the nameservers you want to use. You must specify at least two (a primary and a secondary) nameservers:

   

6. Click Submit.

   DNS changes can take up to 24 hours to fully propagate. For information about how to access your web site before DNS propagation is complete, please see this article.

Setting the registrar lock for a domain

For security reasons, you should keep your domain locked to prevent unauthorized transfers. To do this, follow these steps:

1. Log in to the Hosting Panel at https://clients.stablepoint.com.

2. In the left sidebar, under Products & Services, click Domains:

   

3. On the Domains page, click the domain you want to configure.

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   Tip

   You can filter the list of domains to only display active, canceled, or all domains. To do this, click the Active, Cancelled, or All tab.

4. Click Lock/Unlock:

   

5. The lock options for the domain appear:

   • To lock the domain, make sure the Locked radio button is selected:

     

   • To unlock the domain, make sure the Locked radio button is not selected:

     

6. Click Submit.

Changing registrant contact information

To change the registrant contact information for a domain, follow these steps:

1. Log in to the Hosting Panel at https://clients.stablepoint.com.

2. In the left sidebar, under Products & Services, click Domains:

   

3. On the Domains page, click the domain you want to configure.

   👍

   Tip

   You can filter the list of domains to only display active, canceled, or all domains. To do this, click the Active, Cancelled, or All tab.

4. Click Update Registrant:

   

5. Update the domain registrant contact information:

   

6. Click Submit.

Obtaining an EPP code

If you want to transfer your domain to another registrar, you must obtain an EPP (Extensible Provisioning Protocol) code first. The EPP code is an additional security measure that helps prevent unauthorized domain transfers.

Domain registrars may also refer to the EPP code as the EPP key, an AuthInfo code, a transfer secret, or something similar.

To obtain an EPP code, follow these steps:

1. Log in to the Hosting Panel at https://clients.stablepoint.com.

2. In the left sidebar, under Products & Services, click Domains:

   

3. On the Domains page, click the domain you want to configure.

   👍

   Tip

   You can filter the list of domains to only display active, canceled, or all domains. To do this, click the Active, Cancelled, or All tab.

4. Click Get EPP Code (Non-UK Domains):

   

5. The Hosting Panel notifies you that the EPP code has been generated.

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   Note

   The EPP code is sent to the registrant e-mail address for the domain.

Updating the IPS tag (UK domains)

For UK domains, if you want to transfer your domain to another registrar, you must update the IPS (Internet Provider Security) tag for the domain. The IPS tag is an additional security measure that helps prevent unauthorized domain transfers.

To update the IPS tag for your domain, follow these steps:

1. Log in to the Hosting Panel at https://clients.stablepoint.com.

2. In the left sidebar, under Products & Services, click Domains:

   

3. On the Domains page, click the domain you want to configure.

   👍

   Tip

   You can filter the list of domains to only display active, canceled, or all domains. To do this, click the Active, Cancelled, or All tab.

4. Click Update IPS Tag (UK Domain Release):

   

5. In the New IPS Tag text box, type the IPS tag provided by the gaining registrar:

   

6. Click Submit.