This policy relates to our handling of your personal data. If you want to know more about hosting and data encryption and security, please take a look at our technology pages.
- Who we are
- Our website
- Our collection and use of your personal information
- Transfer of your information out of the EEA
- Cookies and similar technologies
- Your rights
- Keeping your personal information secure
- How to complain
- How to contact us
This website is operated by Stablepoint Limited a company registered in England and Wales. Our company registration number is 11878098 and our registered office is a 5 Sydney Street, Chelsea, London, UK, SW3 6PU. We provide managed cloud hosting for websites, domain names, and related services.
We collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as 'controller' of that personal information for the purposes of those laws.
Throughout our website we may link to other websites owned and operated by certain trusted third parties to make additional products and services available to you. These other third party websites may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to these other third party websites, please consult their privacy policies as appropriate.
We collect personal information about you when you access our website, register with us, contact us, send us feedback, purchase products or services via our website, post material to our website and compete customer surveys via our website.
We collect this personal information from you either directly, such as when you register with us, contact us or purchase products or services via our website or indirectly, such as your browsing activity while on our website (see 'Cookies' below).
The personal information we collect about you depends on the particular activities carried out through our website. This information includes:
- your name, address and contact details;
- your payment details, in the form of gateway tokens. We do not store card numbers or bank details as part of our payment system;
- your location, IP address, browser information & referrer;
- details of any feedback you give us by phone, email, post or via social media
- information about the services we provide to you;
- your account details, such as username, login details, and usage statistics;
- your website information and domain information;
- any pre-sales, billing and support communications;
- information on where you found us;
- website login details.
We use this personal information to:
- create and manage your account with us;
- verify your identity;
- provide goods and services to you;
- customise our website and its content to your particular preferences;
- assist in transfers and migrations from other providers to us;
- notify you of any changes to our website or to our services that may affect you;
- provide and review customer support;
- co-operate with internet governance and regulatory authorities when required;
- improve our services;
- prevent fraud.
Our services are not available to those aged 17 or under. This website is not intended for use by children and we do not knowingly collect or use personal information relating to children.
When we use your personal information, we are required to have a legal basis for doing so. There are various different legal bases on which we may rely, depending on what personal information we process and why.
The legal bases we may rely on include:
- consent: where you have given us clear consent for us to process your personal information for a specific purpose
- contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
- legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations)
- legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests)
For further details on when we collect personal information, what we collect as well as how we use it, please read the following sections:
|When information is collected||What information we ask for||How and why we use your information|
|When you register with us, or when you update your profile details with us.||Contact details: your name, company name, email address, phone number and address.||We ask for this:— to create and manage your account with us— to communicate with you about your accountWe rely on consent and Legitimate Interest as the lawful basis for collecting and using your personal information. Our legitimate interests are the development and marketing of our products and services.We will keep this information until you request full deletion of your account.We are not able to provide our services if this information is not provided.|
|When your browse our website or when you visit our website from a search engine, or paid advertisement||Your referrer, browsing history, locations, search query.||We collect this information to deliver, improve and update the services that we provide. The data is used to improve and optimise the services; diagnose problems with and identify any security risks, errors or required improvements; detect and prevent fraud and abuse of our services and systems; collect aggregate statistics about the use of the services; understand and analyse your use of the services. We rely on Legitimate Interest for processing the personal data as it is necessary to maintain a high quality service for you and protect against fraud and misuse. We may share this information with fraud prevention agencies in order to review orders for security.We will keep this information until you request full deletion of your account.|
|When you place an order||Your IP address and order details.||As an online company we are vulnerable to online fraud. We use this information in order to run your order data through various fraud checks which return a score. That score allows us to analyse your order and assess the likelihood of fraudulent activity.We rely on legitimate interests for processing this data to protect against fraudulent activity. We will keep this information until you request full deletion of your account.|
|When registering or transferring a domain, or updating domain contact information||Name and contact information||Domain registries require verified contact information to prove ownership of a domain name. This data is added to whois data. Whois privacy is provided at no extra charge where available.Whois data is provided to the domain registry.We rely on legitimate interests and pursuance of a contract to process this data. We will keep this information until you request full deletion of your account.|
|When you create a support request via ticket, live chat or email||We keep a log of all communication history, with timestamps and your location.||We collect this data in order to:|
- offer you high quality customer support and track trouble tickets;
- identify issues with the hosting platform;
- provide quality assurance on top of trouble tickets.
We rely on legitimate interest in order to process this data. We will keep this information until you request full deletion of your account.
|When you request a migration from a legacy provider||Old host login credentials||We process this data in order to migrate data from your old provider to ourselves. We rely on pursuance of a contract in order to process this data. We will keep this information until you request full deletion of your account.|
We will never sell your personal information or data to a third party.
However, we may share your personal data with affiliated companies or with trusted third parties and service providers who we partner with in order to provide you with our services. These services include:
processing card payments;
registering or transferring domain names;
providing sales, customer service and technical support;
providing additional tools and software at your request;
conducting contests or surveys;
performing analysis of our Services and customers demographics;
communicating with you, such as by way of email or survey delivery;
customer relationship management;
providing website maintenance & fixing services at your request.
We only share your personal data as necessary for any third party to provide the services as requested or as needed on our behalf. These third parties (and any subcontractors) are subject to strict data processing terms and conditions and are prohibited from utilising, sharing or retaining your personal data for any purpose other than as they have been specifically contracted for (or without your consent).Some of those third party recipients may be based outside the European Economic Area — for further information including on how we safeguard your personal data when this occurs, see 'Transfer of your information out of the EEA'.
We will share personal information with law enforcement or other authorities if required by applicable law.
We will not share your personal information with any other third party.
We may transfer your personal information to the following which are located outside the European Economic Area (EEA) as follows:
- The United States of America , in order to provide ICANN, Verisign and various other domain registries with your domain ownership information.
- Various global domain registries , who administer their own top level domains (e.g. .CA = Canada, .IN = India) and require registrant data.
- Indonesia in order to provide customer support from one of our dedicated support teams in a non-European time zone.
Such countries do not have the same data protection laws as the United Kingdom and EEA. While the European Commission has not given a formal decision that such countries provide an adequate level of data protection similar to those which apply in the United Kingdom and EEA, any transfer of your personal information will be subject to appropriate and suitable relevant safeguards (as permitted under GDPR Article 46) that are designed to help safeguard your privacy rights and give you remedies in the unlikely event of a misuse of your personal information.
We will not otherwise transfer your personal data outside of the EEA or to any organisation (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries.
We would like to send you information about our products and services and special offers, which may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by post, email, telephone, text message (SMS) or automated call.
We will only ask whether you would like us to send you marketing messages when you tick the relevant boxes when you register with us for the first time.
If you have previously agreed to being contacted in this way, you can unsubscribe at any time by adjusting your settings in clients.stablepoint.com.
It may take up to 7 days for this to take place.
For more information on your rights in relation to marketing, see 'Your rights' below.
Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:
- fair processing of information and transparency over how we use your use personal information
- access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
- require us to correct any mistakes in your information which we hold
- require the erasure of personal information concerning you in certain situations
- receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
- object at any time to processing of personal information concerning you for direct marketing
- object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
- object in certain other situations to our continued processing of your personal information
- otherwise restrict our processing of your personal information in certain circumstances
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner's Office (ICO) on individuals rights under the General Data Protection Regulation.
If you would like to exercise any of those rights, please:
- contact us at https://stablepoint.com/contact
- let us have enough information to identify you eg your account number, user name, registration details,
- let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
- let us know the information to which your request relates.
We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
We hope that we can resolve any query or concern you raise about our use of your information.
The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: [0303 123 1113].
Please contact us at https://stablepoint.com/contact if you have any questions about this privacy notice or the information we hold about you.
Updated 10 months ago