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Our servers run a firewall that automatically blocks IP addresses after repeated failed login attempts — to cPanel, FTP, email, or SSH. This protects accounts from brute-force attacks, but it occasionally catches legitimate users who mistyped a password a few times.

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Symptoms of an IP block

If your IP has been blocked, the server becomes unreachable from your connection only:
  • Your website times out, but online tools (e.g. https://downforeveryoneorjustme.com) show it’s up.
  • cPanel, webmail, FTP, and email all fail to connect at the same time.
  • The site works fine from your phone on mobile data, but not on your Wi-Fi.
That combination almost always means a firewall block rather than a site problem.

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Common causes

  • Wrong email password saved in a mail client (which retries automatically and racks up failures fast — the most common cause)
  • Repeated failed cPanel/FTP logins
  • An old device (phone, tablet) still trying an outdated password in the background

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How to get unblocked

  1. Find your public IP address — visit http://ipfinder.us from the blocked connection (use a device on the same network that still has web access, or mobile data won’t show the right IP).
  2. Contact our support team via live chat or ticket (from a working connection) and give us that IP address.
  3. We’ll check the firewall, remove the block, and tell you which service caused it so you can fix the stored password.

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Preventing repeat blocks

  • Update the password in every device and mail client after changing an email or cPanel password.
  • Remove accounts from old devices you no longer use.
  • Use a password manager so typos don’t accumulate.
If you’re being blocked repeatedly, tell us — we can whitelist your static IP so it doesn’t happen again.