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FTP gives you direct file access to your website — useful for large uploads, automated deployments, and working with local development tools.

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Creating an FTP account

  1. Log in to your Enhance control panel.
  2. Select the website you want to manage.
  3. In the left sidebar, click FTP.
  4. Click Add FTP account.
  5. Enter a username and a strong password.
  6. Optionally set the directory the account should have access to (by default, the website’s document root).
  7. Click Add.

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Connecting with an FTP client

Use any FTP client such as FileZilla, Cyberduck, or WinSCP with these settings:
Always prefer FTPS (FTP over TLS) or SFTP where available, so your credentials are not sent in plain text.

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Managing existing accounts

From the FTP section you can:
  • Change an FTP account’s password
  • Restrict an account to a specific directory
  • Delete FTP accounts you no longer use
Create a separate FTP account per person or per tool that needs access, and delete accounts when they’re no longer needed. Avoid sharing one set of credentials.
If you have trouble connecting, check that your firewall allows outbound connections on port 21, and try switching your client between active and passive transfer modes.