> ## Documentation Index
> Fetch the complete documentation index at: https://kb.stablepoint.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Firewall IP block

Our servers run a firewall that automatically blocks IP addresses after repeated failed login attempts — to cPanel, FTP, email, or SSH. This protects accounts from brute-force attacks, but it occasionally catches legitimate users who mistyped a password a few times.

## Symptoms of an IP block

If your IP has been blocked, the server becomes unreachable **from your connection only**:

* Your website times out, but online tools (e.g. [https://downforeveryoneorjustme.com](https://downforeveryoneorjustme.com)) show it's up.
* cPanel, webmail, FTP, and email all fail to connect at the same time.
* The site works fine from your phone on mobile data, but not on your Wi-Fi.

That combination almost always means a firewall block rather than a site problem.

## Common causes

* Wrong email password saved in a mail client (which retries automatically and racks up failures fast — the most common cause)
* Repeated failed cPanel/FTP logins
* An old device (phone, tablet) still trying an outdated password in the background

## How to get unblocked

1. Find your public IP address — visit [http://ipfinder.us](http://ipfinder.us) **from the blocked connection** (use a device on the same network that still has web access, or mobile data won't show the right IP).
2. Contact our support team via live chat or ticket (from a working connection) and give us that IP address.
3. We'll check the firewall, remove the block, and tell you which service caused it so you can fix the stored password.

## Preventing repeat blocks

* Update the password in **every** device and mail client after changing an email or cPanel password.
* Remove accounts from old devices you no longer use.
* Use a password manager so typos don't accumulate.

If you're being blocked repeatedly, tell us — we can whitelist your static IP so it doesn't happen again.